FAQ

1. What is your return policy? ▾

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition.

2. How do I initiate a return? ▾

To start a return, please contact our support team at looqwithnooq@gmail.com with your order number and reason for return.

3. Are there any items that cannot be returned? ▾

Yes, sale items and gift cards are final sale and cannot be returned.

4. What is your refund process? ▾

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

5. Do you offer exchanges? ▾

Currently, we do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

6. What are your shipping options? ▾

We offer standard and expedited shipping options. Shipping costs are calculated at checkout based on your location and selected shipping method.

7. How long does shipping take? ▾

Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days.

8. Do you ship internationally? ▾

Yes, we ship to select international countries. International shipping rates and delivery times vary by destination.

9. How can I track my order? ▾

Once your order ships, you will receive a confirmation email with tracking information.

10. What should I do if my order is delayed or lost? ▾

If your order is delayed beyond the expected delivery time or appears lost, please contact our support team at looqwithnooq@gmail.com for assistance.